Location: Brazil, BR
Department: Support
Role: Technical Customer Support (LATAM)
Mode: Full-time role
About Aelyst
Aelyst is an AI-powered omnichannel CRM and messaging automation platform built for SMBs in Indonesia and Malaysia. We help businesses capture, convert, and retain customers across WhatsApp, Instagram, and every channel their customers already use — all from one inbox, powered by AI agents that actually close deals.
We are a lean, fast-moving team building for the fastest-growing SMB market in Southeast Asia. Join us and help shape how millions of businesses talk to their customers.
Our Culture
- Solve Real Problems: Every feature must solve a real customer pain point. No guesswork — just feedback and shipped value.
- The 80/20 Rule: We focus on the 20% of work that creates 80% of the value. Simple is powerful.
- Be Direct: Honest feedback, problems tackled head-on. Clarity moves us forward.
- Own It: We step up, help out, and drive outcomes — together.
- Speed Is a Feature: We ship fast, learn fast, and fix fast.
Role Description
You will provide expert technical support to Aelyst customers across LATAM — in their language, on their hours — resolving API, channel, and automation issues and keeping satisfaction high in one of our most WhatsApp-native markets.
Responsibilities
- Deliver high-quality technical support in Portuguese/Spanish via chat, email, and video calls
- Troubleshoot WhatsApp Business API, channel connections, webhooks, and automations
- Resolve inquiries quickly with full understanding of the product and the customer's business
- Localize and improve help content for LATAM customers
- Escalate bugs with clear technical reproductions
- Surface recurring regional issues to Product and Engineering
Qualifications
- 2+ years in technical customer support, preferably SaaS
- Native or fluent Portuguese and/or Spanish, plus professional English
- Experience with at least one of: API integrations, WhatsApp Business API, or AI/chatbot products
- Clear communicator who can simplify complex topics
- Empathetic, patient, and rigorous in follow-through
- Able to work a fixed shift covering LATAM hours
What's In It For You
- You will be part of a small team with real ownership — your work ships to customers, fast.
- You will grow more here than you would anywhere else. That is a promise.
- A highly competitive compensation package.
- Flexible working environment and working hours that fit your lifestyle.
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