Location: Egypt, EG
Department: Support
Role: Technical Customer Support (EMEA)
Mode: Full-time role
About Aelyst
Aelyst is an AI-powered omnichannel CRM and messaging automation platform built for SMBs in Indonesia and Malaysia. We help businesses capture, convert, and retain customers across WhatsApp, Instagram, and every channel their customers already use — all from one inbox, powered by AI agents that actually close deals.
We are a lean, fast-moving team building for the fastest-growing SMB market in Southeast Asia. Join us and help shape how millions of businesses talk to their customers.
Our Culture
- Solve Real Problems: Every feature must solve a real customer pain point. No guesswork — just feedback and shipped value.
- The 80/20 Rule: We focus on the 20% of work that creates 80% of the value. Simple is powerful.
- Be Direct: Honest feedback, problems tackled head-on. Clarity moves us forward.
- Own It: We step up, help out, and drive outcomes — together.
- Speed Is a Feature: We ship fast, learn fast, and fix fast.
Role Description
You will provide expert technical support to Aelyst customers across EMEA time zones — solving API, channel, and automation issues while keeping satisfaction high. You are the human safety net behind an AI-powered product.
Responsibilities
- Deliver high-quality technical support via chat, email, and video calls during EMEA hours
- Troubleshoot WhatsApp Business API, integrations, webhooks, and automation configurations
- Resolve inquiries quickly with full understanding of product value, features, and customer context
- Document solutions and contribute to the knowledge base
- Escalate bugs with clean reproductions and partner with engineering on fixes
- Track recurring issues and propose product improvements
Qualifications
- 2+ years in technical customer support, preferably in a SaaS or IT company
- Experience with at least one of: API integrations, WhatsApp Business API, or AI agent products
- Excellent communication skills in English; Arabic or other regional languages are a plus
- Ability to explain complex ideas simply, verbally and in writing
- Strong troubleshooting instincts and attention to detail
- High empathy, team-first mindset, and a thirst to keep learning
- Able to work a fixed shift covering EMEA hours
What's In It For You
- You will be part of a small team with real ownership — your work ships to customers, fast.
- You will grow more here than you would anywhere else. That is a promise.
- A highly competitive compensation package.
- Flexible working environment and working hours that fit your lifestyle.
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