Location: Kuala Lumpur, MY
Department: Product
Role: Product Manager (AI)
Mode: Full-time role
About Aelyst
Aelyst is an AI-powered omnichannel CRM and messaging automation platform built for SMBs in Indonesia and Malaysia. We help businesses capture, convert, and retain customers across WhatsApp, Instagram, and every channel their customers already use — all from one inbox, powered by AI agents that actually close deals.
We are a lean, fast-moving team building for the fastest-growing SMB market in Southeast Asia. Join us and help shape how millions of businesses talk to their customers.
Our Culture
- Solve Real Problems: Every feature must solve a real customer pain point. No guesswork — just feedback and shipped value.
- The 80/20 Rule: We focus on the 20% of work that creates 80% of the value. Simple is powerful.
- Be Direct: Honest feedback, problems tackled head-on. Clarity moves us forward.
- Own It: We step up, help out, and drive outcomes — together.
- Speed Is a Feature: We ship fast, learn fast, and fix fast.
Role Description
You will own Aelyst's AI product surface: the agents that qualify leads, answer customers, and close sales over chat. This is the core of our product bet — AI that SMB owners trust with real customer conversations. You will define what these agents do, how they are configured, and how we measure that they actually work.
Responsibilities
- Own the roadmap for AI agents, automation, and conversation intelligence features
- Talk to customers weekly — Indonesian and Malaysian SMB owners — and translate their problems into shipped product
- Define evaluation frameworks for AI quality: response accuracy, handoff rates, conversion impact
- Write clear specs and work directly with engineering to ship fast and iterate
- Design prompt, knowledge-base, and guardrail configuration experiences that non-technical users can operate
- Track LLM ecosystem developments and fold the right ones into the product
Qualifications
- 3+ years in product management, with at least one shipped AI/ML or LLM-powered feature
- Strong understanding of LLM capabilities and limitations: prompting, RAG, function calling, evaluation
- Evidence of customer obsession: you form opinions from user conversations and data, not conference talks
- Ability to write crisply and think in systems
- Experience in messaging, CRM, or SMB-focused products is a strong plus
- English fluency required; Bahasa Indonesia or Malay a strong plus
What's In It For You
- You will be part of a small team with real ownership — your work ships to customers, fast.
- You will grow more here than you would anywhere else. That is a promise.
- A highly competitive compensation package.
- Flexible working environment and working hours that fit your lifestyle.
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