Location: Brazil, BR
Department: Customer Success
Role: Customer Success Manager (LATAM)
Mode: Full-time role
About Aelyst
Aelyst is an AI-powered omnichannel CRM and messaging automation platform built for SMBs in Indonesia and Malaysia. We help businesses capture, convert, and retain customers across WhatsApp, Instagram, and every channel their customers already use — all from one inbox, powered by AI agents that actually close deals.
We are a lean, fast-moving team building for the fastest-growing SMB market in Southeast Asia. Join us and help shape how millions of businesses talk to their customers.
Our Culture
- Solve Real Problems: Every feature must solve a real customer pain point. No guesswork — just feedback and shipped value.
- The 80/20 Rule: We focus on the 20% of work that creates 80% of the value. Simple is powerful.
- Be Direct: Honest feedback, problems tackled head-on. Clarity moves us forward.
- Own It: We step up, help out, and drive outcomes — together.
- Speed Is a Feature: We ship fast, learn fast, and fix fast.
Role Description
You will own a portfolio of Aelyst's LATAM customers end to end: onboarding, adoption, expansion, and renewal. WhatsApp is the lifeblood of business in LATAM just as it is in Southeast Asia — your job is to make sure every account turns conversations into revenue with Aelyst.
Responsibilities
- Own the full post-sale journey for a book of LATAM accounts: kickoff, onboarding, adoption, QBRs, and renewals
- Build success plans tied to each customer's business goals and hold both sides accountable to them
- Drive product adoption of AI agents, automations, and broadcast campaigns
- Identify expansion opportunities and partner with Sales to grow accounts
- Monitor account health and intervene early on churn risk
- Be the voice of LATAM customers internally — feed market needs to Product
Qualifications
- 2+ years in Customer Success, Account Management, or a similar B2B SaaS role
- Native or fluent Portuguese and/or Spanish, plus professional English
- Track record of owning retention or expansion targets
- Familiarity with WhatsApp Business ecosystem, CRM, or messaging tools is a strong plus
- Excellent presentation and relationship-building skills across stakeholder levels
- Self-starter comfortable working remotely across time zones
What's In It For You
- You will be part of a small team with real ownership — your work ships to customers, fast.
- You will grow more here than you would anywhere else. That is a promise.
- A highly competitive compensation package.
- Flexible working environment and working hours that fit your lifestyle.
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