Location: Brazil, BR
Department: Sales
Role: Account Manager (LATAM)
Mode: Full-time role
About Aelyst
Aelyst is an AI-powered omnichannel CRM and messaging automation platform built for SMBs in Indonesia and Malaysia. We help businesses capture, convert, and retain customers across WhatsApp, Instagram, and every channel their customers already use — all from one inbox, powered by AI agents that actually close deals.
We are a lean, fast-moving team building for the fastest-growing SMB market in Southeast Asia. Join us and help shape how millions of businesses talk to their customers.
Our Culture
- Solve Real Problems: Every feature must solve a real customer pain point. No guesswork — just feedback and shipped value.
- The 80/20 Rule: We focus on the 20% of work that creates 80% of the value. Simple is powerful.
- Be Direct: Honest feedback, problems tackled head-on. Clarity moves us forward.
- Own It: We step up, help out, and drive outcomes — together.
- Speed Is a Feature: We ship fast, learn fast, and fix fast.
Role Description
You will own revenue growth within Aelyst's existing LATAM customer base: renewals, upsells, and cross-sells. The best growth comes from customers who already love the product — your job is to find where more Aelyst means more revenue for them.
Responsibilities
- Own renewals and net revenue retention for a portfolio of LATAM accounts
- Identify and close expansion: seats, channels, AI agent usage, and plan upgrades
- Run commercial conversations: pricing, contracts, and multi-year negotiations
- Partner with Customer Success to convert healthy accounts into growing ones
- Forecast renewals and expansion accurately
- Build multi-stakeholder relationships inside key accounts
Qualifications
- 2+ years in account management, renewals, or expansion sales in B2B SaaS
- Native or fluent Portuguese and/or Spanish, plus professional English
- Track record hitting net retention or expansion targets
- Commercial sharpness: comfortable negotiating price and terms
- Organized portfolio operator: nothing slips through
- Customer-first instincts — growth built on delivered value
What's In It For You
- You will be part of a small team with real ownership — your work ships to customers, fast.
- You will grow more here than you would anywhere else. That is a promise.
- A highly competitive compensation package.
- Flexible working environment and working hours that fit your lifestyle.
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